Privacy Policy

When you request a quote or contact us

Our website's quote form collects your name, phone number, email address, postal code, vehicle details and size, the service and any add-ons you're asking about, your timing, any message you add, and any photos of your vehicle you choose to attach. To stop the form being flooded by automated submissions, we also keep a scrambled (one-way hashed) version of the internet address a request came from — never the address itself. If you reach out by phone or WhatsApp instead, we collect whatever you tell us to schedule and quote your job — typically the same details.

When you book and receive a detail

To schedule and complete your service, we keep a record of your name, contact information, the address where the vehicle is being detailed, and your vehicle's make, model and condition. Our technicians take photos of your vehicle before and after service — this documents the work for quality purposes and protects both you and us if a concern comes up afterward. At the end of a job we also collect a signature confirming the work is complete.

Automatically, through the website

Like most websites, ours uses Google Analytics to understand how visitors use the site — pages viewed, general device and location information, and which buttons (Call, WhatsApp, Request a quote) get used. Our home page also loads our Google reviews from Starwall's servers, so your browser contacts Starwall when that page opens; no cookies are involved.

We use your information to:

• Respond to quote requests and schedule bookings
• Communicate with you about your appointment — confirmations, timing, and any rescheduling
• Complete and document the detailing work itself
• Send a summary email after your service is complete, and invite you to leave a review
• Keep accurate business, service, and financial records
• Understand how our website is used, so we can improve it

We do not sell your personal information, and we do not use it for anything beyond running and improving this business.

• Brevo — sends transactional emails, such as the confirmation that we received your quote request and your service completion summary.
• Cloudflare — hosts this website and the systems we use internally to manage bookings, including where quote requests and the photos sent with them are stored.
• Google Analytics — provides website usage statistics (see Cookies & Analytics below).
• Starwall — supplies our Google reviews, which the home page loads from its servers.

These providers process information on our behalf and are not permitted to use it for their own purposes. We may also disclose information if required by law.

Google Analytics sets cookies in your browser — small files used for analytics. Loading our reviews from Starwall uses no cookies. Continuing to use this site means you're okay with that. You can block or delete cookies at any time in your browser settings; the site will still work, though we won't be able to see how it's used.

We keep client and job information for as long as needed to provide our services, maintain accurate business and tax records, and meet our legal obligations — after that, we don't have a reason to hold onto it.

Under PIPEDA, you can ask us what personal information we hold about you, request a correction if something's wrong, or ask us to delete it. Contact us using the details below and we'll respond within a reasonable time.

Security

We take reasonable technical and administrative steps to protect your information, including encrypted connections and access controls on the systems our staff use. No method of storage or transmission is completely secure, and we can't guarantee absolute security.

Children's privacy

Our services aren't directed at children, and we don't knowingly collect personal information from minors.

Changes to this policy

We may update this policy from time to time as our business or the services we use change. The "last updated" date at the top of this page will always reflect the most recent version.